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Returns

Our Returns Policy

 

Sometimes things happen whereby you do not require an item you have ordered. At Building Products Online we understand this and are willing to refund you your money (except for products in the water tanks & doors categories) provided that you meet the following conditions:

1. You notify us by phone on 1800 887 030 or by email to customerservice@buildingproductsonline.com.au within 14 days of us dispatching the product from our warehouse.

2. You return the product/s at your own expense to the address specified by us when we respond & agree to your request. Depending on your location, you may also be able to return the product in person.

3. The item/s are not opened, used, or damaged, and are in 100% re-saleable condition when we receive them back.

4. No items are returned with writing or stickers on the original packaging. You must put all markings for return postage on the outer postal packaging.

5. The product does not fall under the Water Tanks or Doors categories on this site.

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