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Whilst care is taken in picking and packing your goods, sometimes accidents happen so if your product arrives damaged please email us

Building Products Online Pty Ltd uses either a courier company, Australia Post or relies on suppliers to deliver products to you. Whilst we endeavour to deliver the product within 3-10 working days, there will be times when delays occur.

Building Products Online Pty Ltd, sends out an email confirmation on every order that contains any delivery costs and delivery timeframes as per our standard terms & conditions. Should this information be inaccurate, please contact us at your earliest convenience and we will endeavour to make the appropriate adjustments.

Should Building Products Online Pty Ltd discover any issues with delivery due to a supplier being unable to supply the required goods, we will contact the purchaser at the earliest convenience to discuss the matter and arrive at a solution that is acceptable.

If product/s are not delivered within 30 days, you are entitled to your money back or to have replacement product sent to you by express within 48 hours. For more information see our Non-Delivery of Goods Policy.

If there is further information required about delivery of a purchase from Building Products Online Pty Ltd, please email us at

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